Shipping policy

Random Goodness offers free shipping to the countries listed below.

We work with suppliers around the world to source high quality products. Our suppliers typically ship orders within one to five days of receiving your order. From that point, it takes 10 to 20 days for products to arrive. As soon as your product ships, you'll receive a tracking number that lets you keep tabs on your product at all times.

📦 Delivery Issues (Updated April 2025)

We strive to ensure fast and reliable delivery, but some global factors may impact shipping times or service in specific regions:

United States

  • Tariff Surcharge (Effective May 2, 2025): A 15% tariff surcharge is applied to all orders shipped to the U.S. This is included at checkout — no extra fees on delivery.

  • Customs Processing: Slight delays may occur as U.S. customs adjusts to new import regulations.

  • Estimated Delivery: 10–18 business days.

Australia & 🇳🇿 New Zealand

  • No major disruptions.

  • Regional or rural deliveries may take longer than metro areas.

  • Estimated Delivery: 7–14 business days.

Canada

  • Occasional customs-related delays, especially in remote areas.

  • Weather-related delays may occur during colder months.

  • Estimated Delivery: 10–15 business days.

United Kingdom

  • Occasional customs inspections post-Brexit may add 1–2 days.

  • Delivery partners remain stable with good tracking support.

  • Estimated Delivery: 8–14 business days.

Germany

  • Some regions may experience minor delays due to customs inspections or warehouse congestion.

  • Local postal services remain reliable.

  • Estimated Delivery: 9–15 business days.

France

  • Some regions may experience minor delays due to customs inspections or warehouse congestion.

  • Local postal services remain reliable.

  • Estimated Delivery: 9–15 business days.

Singapore & Malaysia

  • No known delivery issues.

  • Fast customs clearance and efficient logistics.

  • Estimated Delivery: 6–10 business days.


🔁 Tracking & Support

Once your order ships, you’ll receive a tracking number. If your delivery exceeds the estimated time by 5 business days, please contact us at sales@randomgoodness.com.au for assistance.